Shop with confidence. We've answered everything below. 💛

Frequently Asked Questions ✨

🚚 How long will my order take to arrive?

We know you can't wait to start your glow journey! 💛 All orders are delivered within 8–11 business days. As soon as your order ships, you'll receive a tracking number straight to your inbox so you can follow your parcel every step of the way. 🇿🇦 Proudly delivering across all of South Africa.

💛 What if I'm not happy with my order?

We stand behind every product we sell. If you're not completely satisfied, simply contact us within 30 days of receiving your order and we'll make it right — no stress, no hassle. Your happiness is our priority. 💌 Email us at support@herclearskin.co.za

📦 How do I track my order?

Once your order has been dispatched, we'll send your Aramex tracking details to the email address used at checkout. Click the link in your email to see exactly where your parcel is at any time. Didn't receive a tracking email? Contact us and we'll sort it out immediately.

💎 What are your products made of?

We carefully select every product in the HerClear Skin range for quality, safety and visible results. Full ingredient lists are available on each individual product page — we believe in full transparency so you can shop with confidence. ✨

📧 How do I get in touch with HerClear Skin?

We'd love to hear from you! 💌 Our friendly support team is available Monday to Friday and we aim to respond to all enquiries within 24 hours. Email us at support@herclearskin.co.za — we're always happy to help you on your glow journey. 🌸