Shipping policy

Absolutely. For HerClear Skin, I’d keep the shipping policy reassuring and professional while being transparent about the 8–11 business day delivery window.

HerClear Skin Shipping Policy

Last updated: 20 August 2026

At HerClear Skin, we want your skincare journey to be as smooth as possible from checkout to delivery. 💛

Below you'll find everything you need to know about how we process and deliver your order.

🚚 Shipping Across South Africa

We currently offer delivery across South Africa through our trusted delivery partner, Aramex.

Estimated delivery time: 8–11 business days

Once your order has been processed and dispatched, your package will be handed over to Aramex for delivery directly to your chosen address.

Please note that delivery times are estimated and not guaranteed, as delays can occasionally occur due to circumstances outside our control.

📦 Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you'll receive an order confirmation/tracking email containing your Aramex tracking information.

Please make sure that your delivery details and email address are correct when placing your order.

🔎 Track Your Order

Once your order has been shipped, you can follow its journey using your Aramex tracking number.

Your tracking information will be sent to the email address provided during checkout.

[ TRACK MY ORDER → ]

If your tracking information hasn't updated immediately, please allow some time for the courier system to register the latest scan.

🏠 Delivery Address

We deliver to addresses throughout South Africa.

Please ensure that your:

  • Full name

  • Street address

  • Suburb

  • City

  • Postal code

  • Contact number

are entered correctly at checkout.

HerClear Skin cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

If you realise you've entered incorrect information, please contact us as soon as possible at:

📧 herclearskin.support@gmail.com

We'll do our best to assist before your order is dispatched.

⏰ Delivery Delays

Although most orders arrive within the estimated 8–11 business day timeframe, occasional delays can occur due to:

  • Courier delays

  • High order volumes

  • Public holidays

  • Severe weather

  • Incorrect delivery information

  • Unforeseen logistical circumstances

If your order has exceeded the estimated delivery timeframe, please contact us and we'll help you check the status of your shipment.

📦 What Happens If I'm Not Home?

If you're unavailable when the courier attempts delivery, Aramex may contact you or arrange another delivery attempt according to their delivery procedures.

Please ensure that the contact details provided at checkout are accurate and that someone is available to receive the package where possible.

🌍 International Shipping

At this time, HerClear Skin ships within South Africa only.

We plan to expand our delivery options in the future, so keep an eye out for updates.

💛 We're Here to Help

Have a question about your delivery?

Our customer support team is happy to help.

📧 Email: herclearskin.support@gmail.com

Response time: Within 24 hours, Monday–Friday

When contacting us about an order, please include your order number so we can assist you as quickly as possible.

Your glow is on its way. ✨

HerClear Skin
Clearer skin. Greater confidence.

herclearskin.co.za